Frequently Asked Questions

Everything you need to know about shopping at PatPat

How long does shipping usually take?

Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached.

How do I determine the right size for my baby?

Each product page features a detailed size chart. We recommend measuring your child's height and weight and comparing it to our guide for the best fit.

Are the materials safe for newborn skin?

Yes, we prioritize safety and comfort. Our clothing is made from high-quality fabrics that meet safety standards and are gentle on sensitive skin.

Can I track my order after it has been shipped?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.